Frequently Asked Questions
Please read our FAQ before sending us a message.
We do our best to ship everything out to you as quickly as possible. Processing your order can take 1-15 business days. Depending on where you live, orders can take 7-45 business days to arrive. A tracking number and link will be sent to you after 1-15 business days of purchase.
A tracking number and link will be sent to you after 1-15 business days of purchase.
If you haven’t received your tracking link after 15 business days of purchase, please check your spam folder. If you still can’t find it, please contact us at firstname.lastname@example.org so that we can help.
Please refer to our return and refund policy page: https://stoictarot.com/refund_returns/.
You will receive an email confirmation of your order with the email that you provided. We then will start processing your order. Processing your order can take anywhere between 1-15 business days. You will receive tracking information within 1-15 business days as well.
PLEASE NOTE: If your country charges any customs fees, duties, taxes, or tariffs, you are responsible for those fees upon delivery. Unfortunately, we are unable to collect any fees on your behalf. You are unlikely to face duty fees if you ordered only 1 deck. Only larger orders can be subject to duty fees depending on the country policies.
Send us an email
Contact us via email at email@example.com. We’re happy to hear from you!